Since early 2020, the trend towards homeworking has grown exponentially.  The secure sharing of data often presents challenges, but they are easily overcome.  Voice communication is more complex.

  

Many companies have given up on taking inbound calls.  The various web developers advise that it's sufficient to have a 'contact us' panel where prospects can leave their queries and details.

 

However, people need answers now, and they will not hesitate to find them elsewhere while waiting.  By not talking right away, you introduce competitors by default.  The solution is with Reception.

 

 The CCP Reception service will get your calls answered and transferred to the correct person or department.  Each user in your team can prioritise and route callers to ensure all voice communications are dealt with promptly and correctly.